About ChloeDiamonds
ChloeDiamonds and its subsidiaries/affiliates (“ChloeDiamonds”) are reimagining diamond jewelry with a commitment to transparency, sustainability, and compassion. We take your privacy seriously and are dedicated to fair, lawful, and transparent handling of personal information.
This Privacy Notice explains what information we collect, how we use and share it when you interact with us (online, by phone, or otherwise), and the rights you may have over your personal data. By engaging with us, you consent to the practices described herein.
Updates to This Privacy Notice
We may revise this Notice from time to time. If changes are material, we’ll update the “Last Updated” date and may provide additional notice where appropriate. Please review this Notice whenever you visit our website (the “Site”) at https://www.chloediamonds.com to stay informed.
Information We Collect
We may collect the following categories of information through the Site, email, webforms, chat, surveys, social media, events, phone calls, and other communications:
- Contact Data: Name, email, postal address, phone number.
- Login Credentials: Account passwords or authentication data.
- Demographic Data: Age, gender, country/region.
- Payment & Transaction Data: Card details (processed securely, not stored), shipping/fulfillment details, order information.
- Profile Preferences: Interests, favorites, wish lists, ring size, etc.
- Contacts You Share: Names/emails of recipients you designate (e.g., for gifts or referrals). You confirm you have consent.
- Government IDs: Fraud prevention or tax reporting (e.g., ID image or SSN for sweepstakes).
- Communications & User Content: Emails, chats, reviews, surveys, testimonials, support requests.
- Telephone Recordings: For orders, support, quality, training.
- Social Media Data: Messages, handles, associated profile information.
- Referral Data: Information provided about you by others.
- Interaction/Device/Analytics Data: IP address, cookies, session time, usage logs, crash reports, approximate location.
- Creator/Influencer Data: Public profile, audience metrics, content analytics.
- Recruiting/Applicant Data: Résumé, education, references, background checks, legally required demographic data.
- Data from Other Sources: Data brokers, social networks, financing/payment providers, marketing partners, public databases.
How We Use Personal Information
We use personal information to:
- Present and operate the Site.
- Process payments, fulfill orders, and perform contracts.
- Manage accounts and provide customer service.
- Communicate via email, SMS, phone, and other channels.
- Send appointment reminders and verify eligibility for promotions.
- Improve our products, services, and marketing.
- Conduct research and analytics.
- Deliver and measure advertising on our Site and third-party platforms.
- Evaluate job applications and manage recruiting.
- Detect and prevent fraud, abuse, and security threats.
- Comply with legal and regulatory requirements.
- Support corporate transactions (e.g., mergers, acquisitions).
- Notify you of updates, security alerts, and policy changes.
- Any other purpose disclosed at collection or with your consent.
Cookies & Similar Technologies
We use cookies, pixels, web beacons, and similar technologies (including third-party tools) to:
- Remember preferences.
- Measure traffic and user activity.
- Improve user experience.
- Compile analytics.
- Support targeted advertising and marketing.
By using our Site, you agree to our use of cookies. You may manage cookies via your browser settings. In certain jurisdictions, you may also adjust cookie preferences via our Site’s Privacy Preference Center.
Do Not Track
Some browsers send “Do Not Track” (DNT) signals. Our Site does not currently respond to DNT. Learn more: https://www.eff.org/issues/do-not-track.
How We Share Information
We may disclose personal information to:
- Affiliates/Related Entities: To operate and improve business, support customers, co-branding, or joint marketing.
- Vendors & Service Providers: Hosting, fulfillment/shipping, payment processing, insurance, analytics, IT tools, advisors, communication and storage providers.
- Advertising & Analytics Partners: To deliver, personalize, and measure ads.
- Special Event Partners: For promotions or co-hosted events.
- Recruiting Providers: To process job applications.
- Security & Compliance Partners: For fraud prevention and legal compliance.
- Corporate Transactions: In case of mergers, restructuring, or asset transfers.
International Transfers
Your personal data may be transferred to countries with different data protection laws (including the U.S.). Where required, ChloeDiamonds ensures transfers are safeguarded by lawful mechanisms or consent.
Regional Privacy Rights
California Privacy Rights (CCPA/CPRA)
California residents may have rights to:
- Know what personal data we collect and disclose.
- Request deletion or correction.
- Opt out of sale or sharing of personal information.
- Limit use of sensitive personal information.
- Restrict profiling.
- Access portability.
- Opt out of automated decision-making.
- Be free from discrimination for exercising privacy rights.
We may “sell” or “share” certain identifiers or electronic activity data to ad/analytics networks for cross-context advertising.
To exercise rights, email: [email protected] or use our Preference Center.
Other U.S. State Rights
Depending on your state, you may have similar rights (access, delete, correct, opt-out of sale/targeted ads/profiling, portability, sensitive data rights). Contact us at [email protected].
EU/UK GDPR Rights
EU/UK residents may have rights to: withdraw consent, access, rectify, erase, port data, object or restrict processing, and file complaints with supervisory authorities.
Legal bases include: legitimate interests, contract performance, consent, and legal obligations.
Requests: [email protected].
Canada (PIPEDA & Provincial Laws)
Canadian residents may: know why/how data is used, access, correct, delete, de-index, or withdraw consent.
Requests: [email protected].
Australia (Privacy Act)
Australian residents may: know collection/disclosure details, opt-out of direct marketing, request access or correction, use pseudonyms in some cases, and file complaints.
Requests: [email protected].
Security of Personal Information
We implement reasonable technical and organizational measures to protect personal information, including compliance with PCI DSS where applicable.
SMS/Mobile Marketing & Communication Recording
If you opt in, we may send SMS/text marketing under our Terms and Mobile Terms. Communications with us (via site, chat, email, phone, SMS) may be recorded for compliance, quality, and training.
Microsites & Third-Party Links
We may host promotional microsites or link to third-party services. Their privacy policies govern interactions on their platforms.
Use by Minors
We do not knowingly collect information from minors under legal age thresholds. If discovered, such data will be deleted.
Communication Preferences
To opt out of promotional emails, click unsubscribe in our emails or contact [email protected]. You may still receive transactional messages.